Ms. Kim,

I want to pass on my sincere appreciation to one of your employees, Samuel Choi, for his exceptional customer service to me today. Sam was kind and courteous, and went out of his way to ensure the needs of my agency were met in an expeditious manner. His friendliness and willingness to work a hot issue for me was outstanding and very greatly appreciated. It's not often that you find someone that has that certain something special that is  required to be a successful CSR...he certainly has it and your company will be blessed for it.


Very respectfully,

Susan
Robins AFB GA 31098-1670